
YourEurope - Once Only
Organization
FOD BOSA // European Commission
2023
Service Design, Change Management, UX Design
Simplifying Life Across Borders with OOTS
Meet Anna, a Swedish student who has been accepted into a university in Belgium. To complete her enrollment, she needs to provide proof of previous education and a medical certificate. Instead of navigating complicated bureaucratic procedures across different countries, Anna can rely on the Once-Only Technical System (OOTS).
Thanks to OOTS, the Swedish university where she previously studied can securely share her academic records directly with the Belgian public administration. Meanwhile, the Italian hospital where she received her medical check-up can seamlessly send her medical certificate to the relevant authorities. Anna only needs to authenticate herself using her national eID, and all the necessary documents are automatically verified and transferred.
With OOTS, cross-border processes are easier, faster, and more efficient—helping students, professionals, and businesses move and thrive across Europe without unnecessary administrative burdens.
The Once-Only Technical System (OOTS), part of the EU's Single Digital Gateway Regulation, streamlines administrative processes by allowing citizens and businesses to provide information to public administrations only once. With user consent and data protection compliance, this information is securely shared among authorities, reducing administrative burdens, enhancing efficiency, and promoting a unified digital market.
